IT Infrastructure Support Engineer X

Oxford | Office-Based | Competitive Salary + Excellent Benefits

My client is looking for an enthusiastic and proactive IT Infrastructure Support Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment.

Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available.

This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment.

You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow.

• Provide first and second-line IT support to users across the business.
• Manage, prioritise and resolve IT support tickets, escalating where appropriate.
• Configure and deploy laptops, desktops and mobile devices for new starters.
• Manage onboarding and offboarding processes, includin...