3rd Line Engineer
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-07-29
Listing for:
XACT PLACEMENTS LIMITED
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Systems Engineer, Cybersecurity
Job Description & How to Apply Below
3rd Line Support Engineer
Salary: £35,000 - £45,000 per annum
Location
:
Oxford
Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford.
This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.
The Role
- Support and maintain the systems
- Act as the go-to escalation point for 1st and 2nd line colleagues
- Own complex and priority tickets end to end
- Get to the root cause of issues rather than just patching symptoms
- Maintain high first-time fix rates
- Carry out ongoing infrastructure maintenance and patching
- Handle the technical delivery of changes such as migrations, upgrades, and new implementations,
- Coordinate...
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