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Service Analyst - Digital Platform Support Hybrid
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-07-30
Listing for:
Oxford University Press
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
Oxford University Press seeks a Service Analyst to triage issues, perform root cause analysis, and deliver BAU changes. You will use Service Now and JIRA and collaborate with platform developers, internal teams, and partners to ensure reliable services for customers and colleagues.
The role is hybrid, requiring a minimum of two days per week in the Oxford office. Strong problem solving, ITIL knowledge, and publishing platform experience are essential. Salary £30,000–£35,000 with benefits.
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