Speech Analytics & Nexidia Platform Specialist

Manchester or Oxford

Manchester or Oxford (Hybrid)

Discretionary Company Bonus Scheme

• 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical - via vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year– an opportunity to give back to the community each year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Oodle – who are we?

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road.-we finance cars, but more importantly,
we finance people
. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

The Speech Analytics & Nexidia Platform Specialist owns theday‑to‑dayconfiguration, optimisation, and governance of the Nexidia speech analytics platform. They design and test evaluation forms, build andmaintainspeech queries, and ensure the platform deliversaccurate, actionable insights for operational, compliance, and customer‑experienceimprovement. As the senior member of the team, they support the Team Leader with coaching, workflow queries, and capability development.

• Configure,maintain, and optimise Nexidia categories, queries, metadata, and ingestion rules.
• Conduct regular accuracy checks, tuning cycles, and governance reviews.
• Manage user access, permissions, dashboards, and reporting structures.
• Troubleshoot platform issues and liaise with Nexidia/IT for fixes and upgrades.
• Maintainprocedure guides and ensure platform documentation is up to date.

• Write, test, and refine speech queries toidentifybehaviours, outcomes, and compliance triggers.
• Analyse call data to uncover trends, anomalies, and root causes.
• Produce clear, actionable insights for operational teams, compliance, and senior stakeholders.
• Support continuous improvement byidentifyingemerging customer themes and agent behaviours.

• Design, build, and test QA evaluation forms within Nexidia or associated QA systems.
• Partner with QA, Compliance, and Operations to ensure forms measure the right behaviours.
• Run UAT cycles,validatescoring logic, and ensure forms are fit for purpose.

• Act asday‑to‑day support for the Team Leader, answering workflow queries and guiding junior analysts.
• Support onboarding of new team members and deliver training on speech analytics tools.
• Represent the team incross‑functional meetings and projects.

• Present insights and recommendations to Team Leaders, Managers, and Senior Leadership.
• Collaborate with Operations, CX, Compliance, and Digital teams to ensure speech analytics drives measurable improvement.
• Translate technical findings into business‑ready
• Collaborate with cross-functional teams and partners to resolve and support queries relating to speech analytics.