Product & Account Lead

Role:
Product & Account Lead

Contract:

Contract 6-12 months, Hybrid (ASAP start)
Salary:
Competitive

Location:

Greater Oxford AreaA note from the Founders

Oxford Dynamics is at an inflection point.

We have spent five years building AI and robotic systems for some of the most demanding environments in the world. We are now taking that technology into the private sector, and life sciences is where we are starting. The decisions we make now will define not just how fast we grow, but who we become.

You will work closely with all the team. You will be trusted with judgment calls. You will influence the business. And you will see the impact of your work every day in the work we do.

If you are excited by ownership, pace and purpose - and by building something that genuinely matters - we would love to hear from you.

Founded in 2020, Oxford Dynamics (OD) is a fast-growing UK deep-tech company developing AI and robotic systems designed to operate in mission-critical environments.

Our flagship AVIS (A Very Intelligent System) AI framework fuses multi-modal data - text, imagery, telemetry and sensor feeds - enabling operators to interrogate complex information at speed and make better decisions under pressure. Our STRIDER robotic platform performs autonomous tasks in hazardous environments, protecting people while extending operational reach.

Our ambition is simple but demanding: to converge AI and robotics so machines can sense, understand and act in complex, real-world environments.

Alongside our defence and security work, we are building a private sector business applying the same technology to scientific and industrial problems. Our biotech partnership is the flagship of that effort - using AVIS to help researchers navigate vast, fragmented scientific data and get to answers faster.

Oxford Dynamics is a small team who rely on a collaborative and positive approach, and so the right attitude for this role is equally as important as experience. We are at an important stage and time in our growth, and as our Product & Account Lead you will be an essential part of our success.

This is a role with a name on it. You will own our biotech account outright - the client relationship, the product, the team that builds it, and how the account performs commercially. You will be the person the client calls and the person our engineers look to for direction. There is no established playbook here; you will be writing it.

If you are excited by owning a client relationship, shaping a product, and growing an account from first deployment to long-term partnership
, this role is built for you!

Oxford Dynamics seeks a Product & Account Lead to own our biotech account end to end. You will hold the client relationship, set product priorities from client and market needs, direct the internal delivery team, and carry responsibility for the commercial performance and growth of the account. The role bridges cutting-edge AI and practical deployment, making sure what we build lands with real users, gets adopted, and turns into a scalable long-term partnership.

This is a private sector role. No security clearance is required.

• Act as the primary point of contact for the client, building trust at every level from day-to-day users through to senior stakeholders.
• Set and manage priorities with the client, keeping expectations, scope and commitments clear and realistic on both sides.
• Run communication end to end: regular updates, structured reviews, honest escalation when something slips, and no surprises.
• Own delivery into the account, from what is promised through to what actually ships and gets used.
• Take responsibility for overall account performance - health, satisfaction, renewal risk and commercial outcomes - and report on it to leadership.

• Manage the internal team delivering the account, setting direction, sequencing work and keeping momentum going.
• Translate client feedback and market needs into a clear product roadmap, deciding what gets built next and why.
• Coordinate resources across engineering, AI, design and commercial functions, flagging constraints early and resolving competing demands.
• Ensure everyone is aligned on responsibilities and outcomes, so each person knows what they own and what good looks like.
• Partner with Tech Leads on design and architecture trade-offs, aligning what is technically ambitious with what the client actually needs.

• Own project plans, milestones and deadlines, managing scope, risk and change control to deliver on time and within cost.
• Identify growth opportunities within the account and pursue them, expanding usage into new teams, workflows and use cases.
• Increase adoption and revenue, tracking the metrics that show the product is genuinely embedded in the client’s work.
• Solve problems independently, making decisions with incomplete information and escalating with options…