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Escalation-Focused Tech Support Advisor; EN/ES
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-09-08
Listing for:
TripAdvisor
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Bókun, part of the Tripadvisor Group, is seeking a Technical Support Advisor to join the Escalation Team in Oxford on a hybrid schedule. You will diagnose and resolve technical issues, triage and escalate where needed, and maintain thorough troubleshooting docs.
English and Spanish fluency, plus 1–3 years in support, are expected. You will handle a range of channels, including email, phone, video with screen sharing, and chat, ensuring timely resolutions and KPIs are met.
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