Apprentice Support Engineer

The employer is a small, relationship-focused Managed Service Provider meaning every team member has a direct impact on service quality, client satisfaction, company reputation, and business success., Provide telephone, remote and on-site IT support to customers. Diagnose and resolve Windows desktop, laptop and server issues. Build, configure and deploy PCs and laptops. Install and support printers, networking equipment and peripheral devices.

Monitor client systems and respond to alerts. Escalate complex technical issues where appropriate. Maintain accurate documentation and update support tickets. Assist with hardware installations, office moves and new client onboarding. Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments. As an apprentice you will be completing a level 3 ICT Apprenticeship Standard. This will involve regular 1-1 sessions with a digital skills trainer, workshops and online learning.

While technical aptitude is important, we place significantly greater emphasis on attitude, character, professionalism, and willingness to learn., This is a junior role, so extensive experience is not required. We are happy to train the right candidate from scratch. The ideal candidate will demonstrate:

• Basic IT knowledge or aptitude
• An interest in Microsoft technologies
• A willingness to self-learn
• Evidence of practical experimentation (home labs, projects, volunteering, self-study, etc.)
• Good problem-solving skills

Existing technical knowledge is considerably less important than the ability and willingness to learn.

A leading provider of IT Services. We are dedicated to helping businesses of all sizes optimise their technology infrastructure and improve their overall productivity. Our team of experts leverages the latest tools and techniques to deliver tailored IT solutions that meet the unique needs of each and every client.