3rd Line IT Support Technician

Working Pattern:
Full Time (FTE) (flexible working policy aligned, 3 days in office/2 days remote)

Help shape the infrastructure behind Ridge’s next stage of growth. We are modernising our on-premises estate, expanding hybrid cloud capabilities and increasing automation and AI across the business.

Join our Technology team as a 3rd Line IT Support Technician and help improve the resilience, security and manageability of our infrastructure while delivering platforms that support future growth.

You’ll combine hands‑on infrastructure engineering and operational ownership with technical improvement and project delivery, gaining meaningful exposure to cloud technologies and our evolving hybrid cloud strategy.

Reporting to the Infrastructure Manager, you’ll support and develop the technology platforms behind Ridge’s UK operations.

You’ll own core infrastructure operations while delivering improvements, projects, hybrid cloud adoption and automation.

You’ll solve technical challenges independently and collaborate across the business to deliver practical solutions.

• Manage, support and enhance core infrastructure services across our server, storage, virtualisation, networking, identity, backup and cloud platforms.
• Investigate complex technical issues, identify root causes and implement long‑term solutions.
• Contribute to hybrid cloud initiatives, helping modernise services and improve operational efficiency.
• Strengthen platform security, resilience, monitoring, disaster recovery and lifecycle management practices.
• Identify opportunities to automate routine processes and improve consistency across the technology estate.
• Produce and maintain technical documentation, standards and operational procedures.
• Work closely with the Service Desk, suppliers and technology partners to ensure effective support and delivery of technology services.

You’ll support a diverse technology estate across our growing UK business.

Working across on‑premises and cloud technologies, you’ll help shape our evolving hybrid environment.

• Infrastructure modernisation and lifecycle management
• Hybrid cloud adoption and cloud migration initiatives
• Security, resilience and disaster recovery improvements
• Automation and operational efficiency programmes
• AI‑enabled technology initiatives
• Infrastructure standardisation and service improvement

Ridge’s diverse business offers exposure to varied technical challenges, requirements and projects.

Alongside operational support, you’ll deliver infrastructure projects, drive improvements and help shape Ridge’s technology estate.

As you develop, you’ll gain greater ownership and build your technical and people leadership skills.

• Lead or contribute to infrastructure projects from design and planning through to implementation and operational handover.
• Take ownership of technical work streams, ensuring solutions are delivered to a high standard and aligned with business requirements.
• Contribute to infrastructure standards, engineering best practice and continuous service improvement initiatives.
• Act as a technical escalation point for complex infrastructure issues and provide guidance to colleagues where appropriate.
• Work closely with stakeholders, suppliers and project teams to support successful delivery of technology initiatives.
• Develop the technical leadership, stakeholder management and mentoring skills required for progression into more senior positions within the team.

This role offers technical growth, broader ownership and opportunities to shape Ridge’s infrastructure strategy.

You’ll have experience improving business‑critical infrastructure in a complex environment, with strong technical…