IT Support Engineer; Weekends

The Opportunity

You'll be the first point of contact for IT at our warehouse locations, as well as supporting wider company staff beyond the pharmacy and warehouse environment — keeping devices, printers, scanners, and people working.

It's a hands-on, on-site role suited to someone early in their IT career who wants to learn fast in a busy operational environment, with real ownership from day one and a clear path to grow. Because the warehouse dispatches on weekends, this role includes a mandatory weekend rota — weekend cover is the core reason the role exists, so it's a firm requirement rather than an occasional extra.

What you'll do

• First-Line On-Site Support: Act as the main contact for warehouse and office staff logging, triaging, and resolving day-to-day IT issues, and escalating complex matters to the wider Group IT team.
• Device Management: Set up, configure, and enrol laptops and workstations, managing devices through our MDM solutions.
• Hardware & Operations: Support warehouse-specific hardware, including handheld scanners, barcode readers, label and thermal printers, and packing-station equipment to keep dispatch running smoothly.
• Troubleshooting: Resolve everyday connectivity, peripheral, and printing issues across the site.
• Identity & Access Management: Handle user account administration in Google Workspace (creating, suspending, and troubleshooting accounts and groups).
• Lifecycle & Onboarding: Own starter and leaver IT setups on-site, preparing devices and accounts for new joiners and securely recovering equipment from leavers.
• Asset & Stock Control: Maintain accurate records for IT asset management and manage consumable stock levels (devices, peripherals, printing labels).
• Weekend Operational Cover: Provide responsive IT cover during weekend dispatch operations, prioritizing any issues that would otherwise block fulfilment.
• Security & Compliance: Adhere strictly to security and compliance practices in a regulated, and security focused environment handling sensitive data.

What we are looking for

Essential Criteria

• Experience: At least two years of hands-on experience in an IT support role either through an IT apprenticeship or in a service-desk / first-line position.
• Technical & Hands-On Focus: Comfortable with the physical, deskside side of support (troubleshooting hardware, warehouse equipment, and local infrastructure), not just remote or phone-based ticketing.
• OS & Hardware Proficiency: Working grasp of Windows and/or macOS, with confidence troubleshooting common hardware and peripherals.
• Soft Skills: Clear, friendly communication and a calm, methodical approach when working in a fast-paced environment.
• Availability: Willingness and full availability to work the required weekend rota (non-negotiable).
• Physical Capabilities & Location: Comfortable with the physical aspects of the role (setting up, moving, and racking equipment) and being based fully on-site.
• Eligibility: Right to work in the UK.

Desirable Criteria

• Exposure to Google Workspace administration.
• Experience with MDM platforms (Kandji, Jamf, or Microsoft Intune).
• Prior experience working within a warehouse, logistics, or operational environment.
• Familiarity with modern ticketing and service-desk tools.
• Basic networking knowledge (Wi-Fi access points, network switches, cabling).
• CompTIA A+ or a similar entry-level IT certification.

What we offer

• Competitive salary
• Private medical insurance
• Gym and wellness benefit via Wellhub
• Cycle to work and electric car salary sacrifice schemes
• 25 days holiday, plus bank holidays, and generous parental leave and flexible working
• A fun and friendly working environment with motivated colleagues working towards the same goal
• A genuinely early seat at one of the most promising scale-ups in healthcare

Career…