IT Support Technician

Job Title: IT Support Technician
Location: Oxford Oxfordshire
Salary: Dependent on experience
Contract Type: Full-time Permanent
Start Date: As soon as possible

A busy secondary school in Oxford is seeking an IT Support Technician to provide day-to-day technical support to staff and pupils.

The successful candidate will help maintain the schools IT infrastructure troubleshoot technical issues and ensure users have reliable access to computers networks software and digital resources.

• Provide first-line technical support to staff and pupils.

• Diagnose and resolve hardware and software issues.

• Install configure and maintain computers and peripheral equipment.

• Support classroom technology including interactive displays and audiovisual equipment.

• Assist with user accounts passwords permissions and access issues.

• Monitor network and system performance and escalate complex issues where necessary.

• Maintain accurate records of technical faults and completed repairs.

• Support software updates and routine system maintenance.

• Assist with the management of IT equipment across the school.

• Promote safe and appropriate use of school technology.

• Previous IT support or technical experience.

• Good understanding of computer hardware software and networking.

• Strong troubleshooting and problem-solving skills.

• Patient and professional approach to supporting non-technical users.

• Good organisational and communication skills.

• Ability to prioritise support requests in a busy environment.

• Relevant IT qualifications would be advantageous.

Please submit an up-to-date CV detailing your IT support experience and technical skills.