IT Support Engineer

Inspired ICT Solutions Ltd is looking for an enthusiastic and capable IT Support Engineer to join our growing team. You will provide responsive, practical IT support to primary schools, resolving day-to-day issues and contributing to installations, upgrades and project work.

This is a varied, customer-facing role for someone who enjoys problem-solving, takes ownership and can explain technical matters clearly. During term time, you will work mainly from home, with site visits as required. During school holidays, most work will take place onsite at our schools.

Inspired ICT Solutions Ltd is a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. We provide a broad range of technology, support and project services, and we pride ourselves on being approachable, dependable and willing to go the extra mile for our schools.

Reporting to the IT Support Team Leader, you will manage a varied workload of support tickets and projects, working both independently and collaboratively. Your responsibilities will include:

• Provide friendly and effective technical support to teachers, pupils, school technicians and senior leaders.
• Diagnose and resolve hardware, software, network, Wi-Fi and audio-visual issues.
• Install, configure and maintain computers, software, servers, network equipment and related technology.
• Administer Microsoft 365 services and school IT systems.
• Manage support tickets, prioritise competing demands and keep users informed of progress.
• Document faults, solutions, configurations and completed work accurately.
• Complete site visits and contribute to planned installations, upgrades and school-holiday projects.
• Explain technical issues in clear, straightforward language.
• Follow safeguarding, data protection and information-security procedures.
• Maintain high professional and ethical standards when representing Inspired ICT.
• Technology and customer needs evolve quickly, so the scope of the role will develop over time. We are looking for someone who is adaptable, curious and committed to continued learning.

• Practical experience providing IT support, ideally in a school, education setting or managed service provider.
• Excellent written and verbal communication skills, with the confidence to work with technical and non-technical users.
• Strong troubleshooting skills and the ability to resolve problems calmly and efficiently.
• Ability to organise priorities, meet deadlines and work independently.
• Attention to detail and accurate technical documentation.
• A customer-focused, patient and helpful approach.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of Microsoft 365, Teams, SharePoint, Entra and Intune.
• Understanding of IP networking and switching, including LAN, WAN, WLAN and VLAN technologies.
• Experience configuring and supporting Wi-Fi systems.
• Understanding of Active Directory, DHCP, DNS and Group Policy.
• Experience administering physical or virtual servers.
• Experience with mobile device management systems, such as Lightspeed or Securly.
• Awareness of safeguarding responsibilities and UK GDPR requirements.
• A full driving licence, access to a suitable car and willingness to travel regularly.
• Ability to complete an enhanced DBS check.

• Client Site Readiness:
  The engineer must be prepared to attend client sites at short notice whenever required,…