Account Handler - SME

We're delighted to be working with a well-established, independent insurance broker based in Oxford, known for their client-focused approach and commitment to service excellence. As their business continues to grow, they're looking for an experienced Commercial Account Handler to join their expanding team.

This is an excellent opportunity to work with a respected brokerage that values its people, offers a supportive culture, and provides real opportunities for progression.

The Role:

As a Commercial Account Handler, you'll play a key role in managing and servicing a portfolio of commercial clients, ensuring their insurance needs are met efficiently and professionally.

Key Responsibilities:

• Managing renewals, mid-term adjustments, and client queries
• Preparing and issuing accurate policy documentation
• Liaising with insurers to negotiate competitive terms and bespoke cover
• Supporting Account Executives with new business and retention
• Maintaining compliance standards and accurate client records
• Delivering outstanding service and fostering long-term client relationships

About You:

• Experience in a commercial insurance role (broker or insurer side)
• Strong knowledge of core commercial products including property, liability, fleet, and combined covers
• Excellent communication, organisational, and problem-solving skills
• Proactive attitude with strong attention to detail
• Experience using Acturis is beneficial
• Cert CII qualified or working towards (support provided)

What's on Offer:

• Salary: £42,000 per annum
• Hybrid working model (split between home and Oxford office)
• Generous holiday allowance and company pension
• Full support for professional qualifications and career development
• Friendly, collaborative, and professional team environment
• Excellent long-term progression opportunities within a growing business