Hire Controller

Key Responsibilities

• Be the first point of contact for customers over the counter & on the telephone
• Maximise hire and sales revenue
• Cover deliveries and collections when essential to business demands
• Ensure vehicles are always loaded safely and in line with company procedures
• Responsible for appropriate branch presentation
• Carry out daily compliance and H&S checks, as directed
• Assist and attend stock takes as required

• Proven experience of delivering excellent customer service
• Commercial mind‑set and aware of importance of service delivery
• Effective communicator with ability to influence and empathise
• Good attention to detail and IT skills
• Knowledge of local area
• Knowledge of hire industry desirable but not essential
• Knowledge of equipment desirable not essential

• Competitive salary
• Salary sacrifice pension
• 25 days annual leave, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in‑house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well‑known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

All the above managed through our Employee Engagement Platform – Spotlight.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.