Complex Works Team Leader

Complex Works Team Leader
- Oxfordshire
- Client Side
- Basic Salary up to £52,465k - 37 hrs pw - 37 days holiday (29 + 8 bank holidays) - Secure and flexible pension scheme
- Extensive family-friendly packages and childcare assistance
- Retail discounts
- Heavily discounted gym membership
- Permanent Position
- Job Security with potential for Career Progression - CPD, Training and Professional Memberships can be offered for personal development.

Rare opportunity for a Complex Works Team Leader to join an organisation who genuinely care about it's people in Oxfordshire.

• Assess the requirements and coordinate a rapid response to damp and mould reports and repairs raised by the client.
• Schedule, deliver and manage damp and mould repairs in collaboration with the client teams.
• Manage works and onsite activities ensuring compliance to all Health and Safety requirements including CDM 2015.
• Ensure adherence to health and safety obligations.
• Coordinate property condition surveys and raise repairs following reports from residents and the wider client teams.
• Collaborate with client surveyors and the maintenance team to implement preventive measures and post works inspections in line with legislation
• Lead, motivate and monitor staff to ensure that there is an emphasis on the delivery of a customer driven quality service.
• Work with customer service teams to resolve complaints within Housing Ombudsman guidelines.
• Work with clients and customer service teams to resolve disrepair cases within Housing Ombudsman guidelines.
• Be accountable for the timely and safe completion of work allocated to team members in line with policies and performance standards.
• Work closely with wider teams including, but not limited to, sub-contractors, repair team, complaints team, legal team, and surveying teams to ensure adequate resource is in place to complete works as prescribed by legislation.
• Have good up to date knowledge of Housing Ombudsman guidelines, legislation, HHSRS, and complaint handling, with a particular focus on damp and mould.
• Using housing and repairs management systems to coordinate and track repair activities, complaints, and surveys.
• Establish regular reporting mechanisms to monitor compliance and performance, providing feedback to stakeholders.
• Develop and keep a toolbox talk updated with best practice regarding damp and mould awareness and management.
• Resolve issues and problems when they arise before they escalat
• Take personal responsibility for a dedicated damp and mould WIP.
• Provide technical and specialist support and guidance for damp and mould.
• Demonstrate and adhere to the clients values which are Commitment, aspiration, respect, engagement, and safety.
• Participating in the Duty Officer out of hour's emergency standby rota and attending to out of hours emergency situations when called out in accordance with Terms of Contract.

• ONC in Building Construction or equivalent.
• At least 5 years' experience of working in building maintenance or construction environment.
• Experience working in social housing.
• In-depth knowledge of housing repairs and related legislation, including HHSRS, disrepair, and mutual exchanges.
• Results focused and committed to high personal standards and a desire to achieve and develop both self and others.
• Enthusiastic with positive attitude to work; unafraid to challenge the status quo but risk aware; willing to add extra value to the service provided.
• Ability to work and keep calm under pressure. Proven experience in property inspection, health and safety, or related roles.
• Excellent communication and documentation skills.
• Ideally SMSTS trained or minimum SSSTS with an awareness in Asbestos Management.
• Valid driver's license and willingness to travel to various property locations.

• Promoting a Work / Life Balance
• 37-hour week
• 37 days holiday (29 days + 8 bank holidays)
• Extensive family-friendly packages and childcare assistance
• A secure and flexible pension scheme to help ensure you have a decent pension to look forward to in retirement
• Personal and professional counselling (available 24 hours a day)
• Retail discounts
• Heavily discounted gym membership
• Travel loans and travel discount schemes
• Personal accident insurance
• Cycle to work scheme

This is a unique opportunity for a Complex Works Team Leader in Oxfordshire to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry.