Business Manager

Overview

Business Manager, Charlotte Tilbury - John Lewis, Oxford — 40 hours per week, Full time position, Permanent Contract

A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter, with commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change and pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and a passion for exceptional products.

They are an ultimate role-model that both customers and colleagues admire.

About Us

As the fastest growing beauty brand, we are on a mission to disrupt and revolutionise the beauty industry. Our approach combines spellbinding products, show-stopping artistry and world-class emotional connections with our global customers and colleagues. Our culture is unique and fearless—we empower our people to think out of the box and act with an entrepreneurial mindset as we expand globally. If you dare to dream of being part of something magical, we want inspirational talent to join our growing team.

• Reporting to the Area Manager, you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand by exceeding KPI targets and inspiring your team to perform at their best.
• You will be a customer experience pioneer — aiming for customers to become Charlotte Tilbury ambassadors by selling our products, leading by example and encouraging repeat visits.
• You will be a true coach and mentor to your team, supporting and developing them through on‑the‑job training, coaching and ongoing support.
• You are a collaborator and an innovator who can influence and build lasting cross-functional relationships in retail and at head office.

Your Skills and Experience

• Proven management experience at Deputy Manager level or above with a track record of delivering exceptional results across KPIs and people; ideally gained in beauty, retail or FMCG.
• A true leader who inspires and empowers their team to think ambitiously and to be the best versions of themselves.
• Highly organised, a proactive problem solver who can think on their feet with an innovative spirit; comfortable adapting style and implementing processes and routines.

What is in it for you?

• On-the-job training plus the opportunity to attend Charlotte's Magic Academy, combining art, commerce and values to empower you to live the magic in your role.
• Opportunities to disrupt processes in a positive way and run your business like an entrepreneur with support from your Business Manager and the wider team.
• Opportunity to be part of a company that celebrates achievements, with real scope for growth and progression.
• Exclusive product launches before others, and a full Charlotte Tilbury look upon passing probation.
• Staff discount and access to Tilbury Treats, the rewards platform for discounts on various services and experiences.

"TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES"

WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!