Hotel Services Manager

Overview

We are seeking a Hotel Services Manager to plan, organise, develop and oversee the care home support staff, including Kitchen, Domestic/Laundry and Maintenance teams, ensuring the highest standard of resident care at all times. This role is based at Chawley Grove, a luxury care home in Oxford part of Hamberley Care Homes.

• Staffing, scheduling, holiday planning and training; supervising and creating rotas to ensure adequate cover across all departments; developing the staff within the four department teams; ensuring training and competency records for each member are completed.
• Plan, organise and direct team members to achieve high resident and visitor satisfaction; uphold and promote high standards of cleanliness, safety and conduct.
• Maintain high standards of cleanliness and hygiene within the home.
• Manage the budget for Kitchen, Domestic/Laundry and Maintenance departments.
• Motivate and develop individuals within the team to meet current and future team and resident needs.
• Ensure the highest degree of quality resident care is maintained at all times.

• Experience as a manager within a hospitality or care background.
• Strong interpersonal, communication and leadership skills.
• Attention to detail.
• Ability to manage multiple priorities to ensure residents receive an engaging experience.
• Flexible and able to remain focused on results under pressure and meet challenging deadlines.
• Self-motivated and confident.
• Decisive, proactive, flexible and adaptable.
• Strong customer service skills.

Be part of Hamberley Care Homes at Chawley Grove. Permanent, full-time position. The role is described as the Hotel Services Manager responsible for planning, organising, developing and the overall operation of the care home support staff including Kitchen, Domestic/Laundry and Maintenance teams.

• Competitive salary and benefits package
• 4 weeks holiday plus Bank Holidays
• Quality bonus scheme linked to CQC rating
• Workplace pension
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile-friendly Hapi App benefits platform
• Free onsite parking available
• Unlimited Refer a Friend Bonus – up to £750 per referral
• Employee Assistance Programme, occupational health support and wellbeing services