Desk Controller

Hire Desk Controller Banbury | Full-time | Permanent Salary £35,000 DOE The Opportunity

We’re partnering with a growing, well-established hire business in Banbury that is genuinely committed to developing its people. This role isn’t just about filling a seat on the hire desk — it’s about bringing in someone with the ambition to grow, learn, and build a long-term career within the business.

If you’re looking for a role where your effort is noticed, your development is supported, and there’s a clear pathway for progression, this could be a great move.

As Hire Desk Controller, you’ll be a central part of the operation, working closely with customers, drivers, and the wider team to keep everything running smoothly. You’ll gain exposure to all aspects of the hire process, giving you a solid platform to progress into more senior or specialist roles.

• Handling incoming hire enquiries and converting them into bookings
• Managing hire contracts, extensions, and off-hires
• Coordinating deliveries and collections with drivers
• Liaising with the yard/workshop to ensure availability and readiness of equipment
• Supporting customers throughout the hire process and resolving issues
• Developing strong product and system knowledge over time

This business believes in promoting from within wherever possible. For the right person, there are clear development routes into roles such as:

• Senior Hire Desk Controller
• Hire Desk Supervisor / Team Leader
• Branch or Operations Management
• Specialist commercial or operational roles

You’ll receive structured training, ongoing support, and the chance to take on more responsibility as you grow.

• Experience in a hire desk, plant hire, tool hire, or similar operational environment
• A positive attitude and willingness to learn
• Strong communication and customer service skills
• Good organisational skills and attention to detail
• Someone who wants more than “just a job” and is keen to progress

• Competitive salary depending on experience
• Long-term, stable employment
• Supportive management team who invests in their staff
• Clear progression and development pathways
• A positive, team-focused working environment

Apply now or get in touch for a confidential conversation. We’re keen to speak with people who are ready to grow with the business.