General Manager

Overview

We are looking for an inspirational leader to lead our teams at Greggs & Upper Crust. You'll have the opportunity to make a difference every day, leading your team and business to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

• Discounted meal on shift
• Colleague discount – up to 50%
• Friends & Family discount up to 20% (T&c apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

Competitive salary of £32,000 p.a.

SSP are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.