Insight Manager

Job Description

About this role

This is a hybrid role, typically 1 day per week in the Oxford office

The Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View.

You will make a difference by leading insight across a team of 5 - 7 Junior and Senior Analysts and 14 clients to deliver impactful actionable insights, personally lead on strategic briefs and develop strong senior relationships with our customers so NielsenIQ can deliver maximum value to the partnership.

Salary: 45500 GBP to 53836 gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

• Thought Leadership, insight generation and story-telling:
  Influence customer’s strategic focus and action through the delivery of compelling insights.
• Team leadership and development:
  Inspire, lead and develop team to deliver fantastic customer service, elevate insights and drive innovative approaches to customer briefs to challenge customer’s thinking and deliver actionable insight.
• Stakeholder management and relationship building:
  Working with NIQ stakeholders, plan and execute an engagement plan to build strong relationships with senior customer stakeholders.
• Project management:
  Oversee projects from conception to delivery, ensuring timelines and objectives are met. Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan team resourcing in conjunction with the Customer Success Grocery Business Unit Director.
• Cross-functional collaboration:
  
  Develop strong internal relationships, manage internal stakeholders and projects to ensure the customer’s requirements are translated into delivering the very best NielsenIQ can offer.
• Revenue opportunity generation:
  You will identify opportunities for additional NIQ products and services to meet customer’s needs.

• 4+ years’ experience within Insight/Analytics function delivering insight to business issues that tell a story that drives action.
• 2 years’ experience in team management
• Strong written and verbal communication skills with experience presenting to senior audiences.
• Expert in leading and collaborating on insight projects using multiple datasets including EPOS and Consumer panel.
• Evidence of creating positive customer/internal relationships in complex situations.
• Experience in change management and strong knowledge of FMCG industry, retail and consumer trends.

• Flexible working environment
• Volunteer time off
• Linked In Learning
• Employee-Assistance-Program (EAP)

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.

We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit