Account Manager, Europe & MENA

Responsibilities

We are seeking a commercially driven and relationship-focused professional to join our team, responsible for driving revenue growth across a portfolio of academic and research institution accounts within a defined region. In this role, you will lead journal collection renewals while identifying and delivering upsell opportunities aligned to institutional research and teaching priorities. You will develop and execute strategic account plans to maximise retention, expand product adoption, and consistently exceed revenue targets within the academic market.

You will proactively manage key client relationships, working consultatively with librarians, procurement teams, and academic stakeholders to understand their evolving needs and position our journals portfolio effectively. Leading renewal negotiations, delivering compelling value-driven presentations, and identifying growth opportunities across existing and new accounts, including consortia deals, will be central to your success. You will maintain strong pipeline management through CRM systems, ensuring accurate forecasting and efficient deal progression, while collaborating with internal teams across marketing, product, editorial, and customer success to share insights and shape go-to-market strategies.

This role requires a deep understanding of academic publishing models, including subscriptions, open access, and transformative agreements, alongside awareness of market trends and funding challenges. You will represent the organisation at key industry events and conferences, building our presence and generating new opportunities. Success will be measured through achievement of sales targets, strong renewal and growth performance, effective CRM usage, and high levels of customer satisfaction, all while maintaining full compliance with organisational and ethical standards.

• Previous experience of sales or marketing.
• Excellent communication and interpersonal skills.
• Highly skilled in using software packages such as Excel, with a proven aptitude to learn and work with new systems.
• Ability to effectively manage a high volume, complex workload through prioritisation of tasks in line with departmental objectives.
• Experience of the academic or publishing sector.

We care about work/life balance here h this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of a discretionary annual payment.