Head of Operations : Oxfordshire

Overview

Are you an experienced multi-site hospitality leader looking for your next challenge? We are working with a growing independent hospitality business that has built an outstanding reputation for quality, community and great guest experiences. With ambitious growth plans ahead, they’re looking for a commercially driven Head of Operations to lead their estate and play a key role in the next phase of the business.

This is a hands-on leadership role where you’ll have full responsibility for operational performance, coaching General Managers, driving profitability and ensuring every venue consistently delivers exceptional hospitality.

• Leading and developing a team of General Managers across a multi-site estate
• Driving sales, EBITDA, labour and GP performance
• Improving standards, consistency and operational excellence across all sites
• Supporting underperforming venues and implementing action plans
• Building a strong leadership pipeline and creating a culture of accountability and development
• Working closely with the senior leadership team to support future growth

• Proven experience as a Head of Operations, Senior Operations Manager or Area Manager within hospitality
• Managed a multi-site portfolio of around 5–15 venues
• Strong commercial acumen with full P&L responsibility
• A track record of improving operational performance and developing high-performing teams
• A visible, hands-on leadership style with a passion for coaching people
• Excellent organisational skills and a data-led approach to decision making

This is not a stepping-stone role. We’re looking for an experienced operator who can hit the ground running, bring fresh ideas and make an immediate impact.

If you’re passionate about hospitality, people and building successful businesses, we’d love to hear from you.