Store Manager, Deputy Store Manager & Team Manager - Counties North Region

Team Manager What You'll Do

• Lead, coach, and develop your team to deliver outstanding customer service and strong commercial results.
• Use data and insight to drive performance, maximise sales, and improve service standards.
• Create an inclusive, high energy environment where colleagues feel supported and motivated.
• Manage performance effectively, providing clear feedback and guidance to help your team grow.
• Support delivery of store priorities, embracing change and new ways of working.

• Experience leading teams in a fast paced retail or customer focused environment.
• Strong commercial awareness and confidence using data to make decisions.
• Ability to coach and develop others with clarity, empathy, and accountability.
• Confidence in having constructive and sometimes challenging conversations.
• A resilient, adaptable mindset with strong digital confidence and a passion for great service.

• Support the Store Manager to lead the store, driving performance across commercial, operations, people, and visual standards.
• Deliver results through effective planning, performance management, and clear accountability.
• Lead large teams, ensuring high standards, pace, and consistent execution across all areas.
• Use data, insight, and digital tools to improve decision making and drive performance.
• Build strong partnerships across your store, region, and wider business to enable transformation and growth.

• Proven leadership experience managing large teams in a fast paced retail environment.
• Strong understanding of end to end store performance and how to deliver impact.
• A confident communicator who can influence, challenge, and engage teams effectively.
• Resilience and adaptability, with the ability to balance strategic priorities and operational detail.
• Strong planning and performance management capability, with a focus on delivering results at pace.

• Lead your store with full accountability for commercial performance, customer experience, and operational excellence.
• Set clear direction and high standards, ensuring delivery across all aspects of store performance.
• Build and develop a high performing leadership team, driving engagement and capability.
• Use data and insight to shape strategy, improve performance, and deliver sustainable growth.
• Collaborate across your region and the wider business to deliver transformation and continuous improvement.

• A proven track record of leading large, high performing teams in a fast paced retail environment.
• Strong commercial acumen, with the ability to deliver results across all areas of store performance.
• Excellent communication and leadership skills, with the ability to inspire and influence at all levels.
• Strong planning, organisation, and performance management capability.
• Confidence using digital tools and data to drive decisions and coach others.

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.