General Manager

Hours

40 hours between 8:30am – 17:30pm Monday to Friday

to:
Head Of Customer Experience

New Flex operates a rapidly expanding and diverse nationwide network of business centres offering flexible work spaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton.

New Flex is creating a positive alternative in the business centre market.

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of New Flex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do  values make us who we are.

The General Manager is responsible for overseeing the efficient operation of centres within their territory, while driving commercial sales, maintaining health and safety standards, training their team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals.

This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance.

The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory.

We want someone exceptional who can focus on:

• To exceed the monthly budget every month.
• Driving and sustaining the maximum revenue from the centres in the territory.
• Using all existing products and services to drive and sustain this revenue.
• Develop new products and services as appropriate.
• Use all days of the week to drive this revenue.
• Have good personal relations with the desk agents in national brokers.
• Configure the centre to generate and sustain the maximum revenue.
• Configure the centre to reduce the rates bill.
• Monitor and control expenses to ensure financial objectives are met.

• Ensure the smooth day-to-day operations of all centres in the territory.
• Monitor service quality and customer satisfaction.
• Identify areas for improvement and optimise processes.
• Allocate and manage staffing, budget, and facilities.
• Implement quality assurance processes to maintain a consistent level of service.
• Ensure that the highest level of customer service is maintained throughout all centres.
• Handle escalated customer issues and seek resolutions to maintain customer satisfaction.
• Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.
• Identify and pursue new business opportunities, partnerships, and customers.
• Nurture and maintain relationships with key customers, corporate accounts, and brokers.
• Monitor and analyse market trends to adapt sales strategies accordingly.

• Prepare local marketing campaigns which conform to corporate identity guidelines.
• Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media.

• Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting.
• Foster a collaborative and goal-oriented team environment.
• Responsible for recruiting employees and performance managing underperformance and misconduct.