Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis St

Responsibilities

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Performing Manager‑on‑duty functions; managing store opening/closing functions and the sales floor.
• Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Ensuring daily management of sales, payroll, controllable expenses, goals, and company initiatives. Aligning activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, and other key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
• Assisting in manpower planning, recruitment, interviewing, hiring and orientation processes, recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
• Owning the training and development of employees. Ensuring that all employees are properly oriented into the company and trained in their role.
• Providing training and coaching for employees (daily, weekly, and monthly) and ensuring that it is appropriately documented.

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales, and people management.
• Previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize and celebrate the contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Energetic and inspire trust showing a clear presence on the shop floor.

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Corp. or its subsidiary "PVH" is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.

DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.