Customer Service Team Leader: Lead, Coach & Elevate Service
Job in
West Oxfordshire, Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-09-04
Listing for:
Publica Group Ltd
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Publica Group Ltd is recruiting a Customer Service Team Leader to guide the Customer Services team across partner councils. You will manage day-to-day operations, allocate workload, plan resources and drive performance while coaching staff to deliver high-quality, resident-focused service.
You will oversee escalations, analyse feedback and trends, and support improvements to processes. The role emphasises leadership, problem solving and maintaining a positive team culture.
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