Service Delivery Co-ordinator Manager; Campaigns & Mental health

Position: Service Delivery Co-ordinator Manager (Campaigns & Mental health)
RABI is the farmers charity. RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life. At the heart of RABI's mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change.

RABI is working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, RABI has delivered more than £250 million in direct financial support to farming people, whilst the charity's professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI's wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

Role Overview Key Purpose The SD Co-ord Manager (Campaigns and Mental Health) leads the operational coordination of RABI's national grant campaigns and oversees the administration of counselling and related mental health services. The role line manages the Campaign Co-ordinator and Service Delivery Administrator, ensuring work is accurate, timely, confidential and consistent with agreed policies and pathways. Reporting to the Service Delivery Quality and Improvement Manager, the postholder supports agreed projects and service improvements and works alongside the Grants and Helpline Co-ord Manager and CRM Co-ord Manager to maintain joined-up delivery.

The Administrator also provides agreed support to the wider Service Delivery team.

Key Responsibilities Leadership and Team Management Provide supportive line management to the Campaign Co-ordinator and Service Delivery Administrator, setting objectives, reviewing workloads and performance, and supporting development and wellbeing Agree priorities and cover arrangements across campaigns, mental health administration and wider team support, escalating capacity and quality concerns promptly. Work collaboratively with the other SD Co-ord Managers to align processes, share learning and maintain appropriate reciprocal cover.

Promote inclusive, trauma-informed and safeguarding-first practice and a culture of professional accountability. Operational Oversight Coordinate the planning, preparation, launch, delivery and review of national grant campaigns, including Return to School, Winter Grant and responsive campaigns, within approved briefs, eligibility rules, budgets and timetables. Oversee the Campaign Co-ordinator's administration of applications, records, applicant communications and payment preparation; work with Finance to monitor spend, checks and reconciliation under agreed authorisation controls.

Work with Information Systems, the CRM Co-ord Manager, Marcomms and Finance on campaign setup, forms, communications, processing capacity and payment arrangements; track risks and escalate proposed changes for approval. Agree campaign staffing, handovers and cover with the Grants and Helpline Co-ord Manager so weekly grants and helpline functions remain supported during campaign peaks. Oversee administration for counselling and related mental health services, ensuring referrals, provider allocations, appointments, records and follow-up are handled through agreed pathways and timescales.

Manage routine administrative relationships with counselling and mental health providers, review agreed service information and escalate quality, capacity and safeguarding concerns to the appropriate service lead. Oversee accurate consent, confidential records, purchase orders, invoices and reconciliation for mental health services where relevant, working with Finance and service leads under agreed controls. Ensure clinical assessment, risk and care decisions remain with authorised practitioners and service leads;

coordinate only the administrative elements of pathway changes. Systems, Data and Reporting Ensure the team maintains accurate, complete and timely CRM and financial records for campaigns and mental health administration, identifying and correcting gaps within agreed procedures. Provide reliable operational information on campaign performance, counselling administration, provider activity and project progress for agreed reports, audits and service reviews. Work with the CRM Co-ord Manager, Information…