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Lodge Manager

Job in Oxford, Oxfordshire, OX1, England, UK
Listing for: Investigo
Full Time position
Listed on 2026-11-04
Job specializations:
  • Management
  • Security
Salary/Wage Range or Industry Benchmark: 40000 - 45000 GBP Yearly GBP 40000.00 45000.00 YEAR
Job Description & How to Apply Below
Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service?
We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.

Key Responsibilities
 
* Lead, develop and motivate a team operating across a 24/7 service.
 
* Manage rotas, shift cover, annual leave and performance management.
 
* Deliver exceptional customer service and maintain high front-of-house standards.
 
* Oversee visitor management, access control and security procedures.
 
* Respond to incidents and emergencies, ensuring appropriate escalation and resolution.
 
* Support health & safety, fire safety and business continuity processes.
 
* Manage contractors, suppliers and operational resources.
 
* Drive continuous improvement across service delivery and operational procedures.
About You
You'll have experience managing teams within environments such as:
 
* Facilities Management
 
* Security
 
* Hospitality
 
* Residential Services
 
* Front of House Operations
 
* Estates or Campus Services
 
* Customer Service Operations
You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment.
Working Pattern
This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:
 
* 07:00 - 15:00
 
* 15:00 - 23:00
 
* 07:00 - 19:00 (weekends)
Flexibility is required to support operational needs, events and emergency situations.
What's on Offer?
 
* Varied leadership role with real responsibility.
 
* Friendly and supportive working environment.
 
* Strong benefits package.
 
* Opportunity to lead a critical operational function within a respected organisation.
To find out more, apply today for a confidential conversation
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