Patient Engagement Administrator

Main area Administration Grade Band 3 Contract 9 months (Fixed Term until 31/03/2027) Hours Full time - 37.5 hours per week (Monday
- Friday) Job
-CORP-8040835-B3

Site Unipart House Town Oxford Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 09/08/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital
, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this
Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use
Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please

• Deliver a smooth and effective patient engagement service by liaising professionally with patients on the waiting list.
• Act as a key point of contact for patients experiencing long waits.
• Manage EPR to ensure all patient contact is recorded promptly and accurately.
• Develop and maintain subject matter expertise in DrDoctor.
• Maintain spreadsheets to ensure activity is up to date, accurate, and easily shared.

• Main contact for patients and clinical teams
• Use DrDoctor and EPR systems
• Understand waiting lists and pressures
• Maintain patient activity records and spreadsheets
• Manage correspondence and confidentiality
• Assist with elective recovery plans and data

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

For more information on OUH please view OUH At a Glance by OUHospitals
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Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH You Tube channel .

• Main contact for patients and clinical teams
• Use DrDoctor and EPR systems
• Understand waiting lists and pressures
• Maintain patient activity records and spreadsheets
• Manage correspondence and confidentiality
• Assist with elective recovery plans and data

• Contact Centre/ Telephone Experience
• Knowledge & Skills of Word, Excel, Teams and Access
• Good Communication Skills
• Experience of Team Working
• EPR/e-RS Knowledge

Sexual Safety Charter:
In 2023

NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit totheten core principles

Oxford University Hospital promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may…