RMA Inspector

Role Overview

As RMA (Return Merchandise Authorisation) Inspector you will be responsible for inspecting, analysing and repairing returned Vo Co Vo  products (technical & non technical), identifying faults and ensuring that all returns are processed efficiently and accurately. This role also plays an important part in supporting the training of Vo Co Vo ’s support partners, helping to ensure our inspection standards are clearly defined and consistently upheld in line with company guidelines.

You’ll be central to maintaining our product quality standards, reducing turnaround times and improving customer satisfaction by providing detailed feedback on returned items to internal/external key stakeholders.

Working closely with the RMA Lead, you'll also support supplier returns to ensure defective products are returned to suppliers in line with warranty agreements. As a contributor to key company initiatives, this role would suit candidates with a technical background in electronics and a mechanical aptitude, with experience in using diagnostic equipment such as multimeters and basic software tools.

We’re looking for someone with a keen eye for detail, who enjoys getting to the root of a problem. Your ability to carry out thoughtful root cause analysis, backed by clear fault data and insights, will help drive continuous improvement across Vo Co Vo .

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This position is an onsite position based full time at our office in Shipton-under-Wychwood, Oxfordshire.

• Previous experience in RMA (Return Merchandise Authorisation) or technical inspection roles.
• A strong technical foundation in electronics, mechanical engineering (or a related field), with a hands‑on approach to fault finding and diagnostics.
• Experience working with diagnostic tools and fault identification in technical products.
• Exposure to the collection and input of data, with the ability to identify trends and translate insights into meaningful improvements.
• A keen eye for detail with the ability to accurately and systematically identify, document and track faults.
• The ability to clearly communicate technical findings, raise issues when needed and confidently convey inspection techniques and guidelines to accredited support partners and technical personnel.
• Great organisational skills to ensure the efficient management of multiple return cases, supplier interactions and the meeting of deadlines.
• Comfortable using diagnostic tools and returns management software, with strong Excel skills to support trend analysis.
• Experience in quality assurance, supplier management or training, with the ability to support process improvements and share best practices, is desirable but not essential.

• Perform detailed inspections of returned products to identify faults, defects or damages and repair where applicable.
• Use diagnostic tools and equipment to test and verify the functionality of returned items.
• Accurately log all findings in the returns management system, ensuring all details are captured, including fault codes and inspection notes.
• Raise immediate alerts for critical or recurring issues to the RMA Lead or relevant departments.
• Conduct root cause analysis by providing detailed fault data and business intelligence to key internal/external stakeholders.
• Work closely with the customer support and logistics teams to resolve discrepancies or incomplete return cases.
• Liaise with suppliers or manufacturers regarding defective products, warranty claims or quality concerns.
• Provide timely feedback to stakeholders to minimise disruptions in the returns process.
• Ensure all internal and support partner inspections comply with company standards, safety protocols and relevant regulations.
• Suggest improvements to the inspection and returns process to enhance efficiency and reduce errors.
• Maintain and develop standard operating procedures/inspection guidelines.
• Support the return of defective products to suppliers in accordance with warranty or service level agreements.
• Maintain accurate records of supplier returns, including product details,…