Guest Service Supervisor

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Job Description

We are looking to add a Guest Service Supervisor (GSS) to our team. Our GSS will be responsible for delivering exceptional guest experiences while ensuring all store-level tasks are completed efficiently. We know you have many options when choosing where to work. What sets us apart?

For over 90 years, Global Partners LP has been providing energy solutions that help communities grow, move, and thrive. From Alltown Fresh, offering chef-led creations and guest-focused retail experiences, to our extensive network of over 50 liquid energy terminals along the eastern seaboard, we deliver value daily to our guests and customers across the US. We are committed to embracing the future, investing in initiatives like Global

GLO and supporting our communities through charitable efforts.

We’re excited about the future and are looking for passionate individuals with innovative ideas to contribute to our growth. If you’re motivated by progress, Global Partners offers opportunities to advance your career.

The Qualities We Value

• You genuinely love taking care of guests and take pride in your work.
• You prioritize guest satisfaction, providing friendly greetings and farewells.
• You are confident and make eye contact with guests.
• You excel at building relationships with guests and team members.
• You are trustworthy, responsible, and detail-oriented.
• You handle issues effectively using problem-solving skills.
• You are a self-starter capable of making decisions and leading others.

Responsibilities

• Supervise staff to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, and operational policies.
• Operate the point of sale system and manage cash processes.
• Maintain store cleanliness and organization.
• Implement guest service programs consistently.
• Manage cash deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health, dental, vision, and life insurance, plus wellness support.
• 401(k) plan with matching contributions.
• Tuition reimbursement after 6 months.

Interview Process

• Apply online to express interest.
• Resume review by hiring managers.
• Interviews conducted in person or via Zoom.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficient, organized, and at least 18 years old.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

• High School Diploma or GED.

We value passion and potential. Even if you don’t meet every requirement, we encourage you to apply. We celebrate diversity and are an equal opportunity employer. For accommodations, contact our recruiting department at .

Note:

We do not use lie detector tests in our employment process, in accordance with legal standards.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Industry: Oil and Gas