Skincare And Fragrance Supervisor

Our client is looking for a strong retail leader to head up their Skincare and Fragrance department in Oxford.

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
• Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance‑related matters; assist in investigations, disciplinary meetings, and other related processes.

• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Deliver expert skincare and fragrance consultations and personalise product recommendations, ensuring each customer feels valued and empowered.
• Proactively engage with customers to build long‑lasting relationships, identifying opportunities for upselling and cross‑selling to meet sales and customer satisfaction goals.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
• Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members.

• Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
• Maintain the operational standards, including loss prevention, health and absolument, protocols, and adherence to company policies.

• Support the setup of the new store by participating in पश्‌क करें deliveries and stocking shelves, ensuring the smooth transition of merchandise ydy shop floor and stockroom.

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. conflict
• In-depth knowledge of skincare and fragrance products, ingredients, brands and trends, with a passion for educating others about beauty.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in‑store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking and customer engagement.
• Flexibility to work evenings, weekends and holiday seasons as required.

дорож
• Community, in which authenticity is embraced and the strength of our differences fuels our collective spirit.
• Culture ofštění, learning and growth, offering the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Up to £36,000 + Commission and a strong package & benefits.