Retail Sales Advisor

Retail Sales Advisor Oxford Street Full Time

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Swatch are looking for 1x 40 hour Retail Sales Advisor, to join our flagship Oxford Street store. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

• Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

• Essential
  • Passionate to lead, motivate and engage a team
• Essential
  • Driven to improve conversion and ensure the store and team meet KPIs
• Essential
  • Enjoys developing team members, with the ability to provide constructive and positive feedback
• Essential
  • Passionate about providing the highest level of customer experience, leading by example for other team members
• Essential
  • Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
• Preferred
  • Previous experience in retail and/or fashion accessories
• Preferred
  • Have experience dealing with international customers
• Preferred
  • Ability to communicate in multiple languages
• Preferred
  • Previous Supervisory experience

Kevin Charles

313 Oxford Street, W1C 2HR
London (England), United Kingdom

The Swatch Group (UK) Limited
Building 1000
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU