Floor Lead - Luxury Jewelry Retail

Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

• Customer
  :
  • Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
  • Lead and drive the team’s performance to achieve KPIs and deliver exceptional service.
  • Promote services offerings including piercing, engraving, and other services to enhance the customer experience.
• Operations
  :
  • Inventory: participate in monthly inventory and cycle counts, ensuring teams have proper technology and troubleshooting guidance.
  • Order Fulfillment: support back-of-house flow for in-store, phone, or BOPIS orders, ensuring efficient packaging and delivery standards.
  • Storage & Organization: maintain organizational integrity of BOH up to display and sellable inventory, packaging, and supplies.
  • Systems & Technology: proficient in POS, inventory management software, and other retail technology.
  • Shrink: mitigate internal, external, and administrative loss of product.
  • Escalations: identify and escalate opportunities, gaps, risks and roadblocks with urgency, coordinating with cross-functional teams to resolve.
• Merchandising
  :
  • Maintain Mejuri’s brand standards of visual presentation, cleanliness, and functionality.
  • Validate the integrity of display forms, graphics, furniture, and decor, managing costs and notifying teams when tools are missing or damaged.
  • Coach and inform store team members on updates to Visual Merchandising standards.
  • Ensure brand standards of visual presentation, cleanliness, and functionality are upheld.
  • Flag and address any display or process inefficiencies.
• People
  :
  • Onboarding: participate in the successful integration of new talent to store teams.
  • Assessing: ensure regular and accurate assessment of team members against performance criteria and KPIs.
  • Engaging: foster a positive and engaging work environment.
  • Employee Relations: adhere to and validate policies and compliance practices.

• Experience in a high-volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements:
  
  ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with store availability.

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount.

This role currently has a base pay range of £15-16 per hour based on a candidate’s experience and qualifications.

At Mejuri our success is driven by a strong commitment to our Purpose and…