Key Lead Street, Abercrombie & Fitch

Role Overview

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring store operations run effectively. The Key Lead is part of the store leadership team and drives floor performance through customer experience and daily sales achievement.

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI‑Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

The schedule will vary weekly but should expect at least 16 hours per week with required availability on Saturdays, Sundays, and certain holidays. During peak time frames, hours may increase to support business needs.

• High school diploma or GED equivalent (preferred).
• At least 1 year of retail experience (preferred).
• No supervisory or management experience required.
• Strong customer focus.
• Exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Engaged in applied learning and proactive thinking.
• Strong work ethic.

Starting rate: £16.20 per hour. The recruiting pay range for this position is £16.20 – £16.20 per hour. The rate and range may be modified in the future.

• Quarterly sales incentive bonus.
• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Associate assistance program.
• Opportunity to become a brand affiliate.
• Training and development.
• A global team that celebrates individuality (pending completion of 90‑day probationary period).

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. The company may contact the applicant to determine the required documents.