Tea Mixologist

Tea Mixologist

Reporting To:
Store Manager

Location:

Bird & Blend - Oxford

Contract Type:
Part Time, Temporary (Two months)

Hours per week: 20

We create a fun, interactive and exceptional customer experience for our customers! On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends.

We also dabble in normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs etc, sampling in store, outside the store and at events.

• Passion for Sales:
  Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
• Till Transactions:
  Handle till transactions smoothly and accurately.
• Store Procedures:
  Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
• Health & Safety:
  Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
• Sustainability:
  Use your passion for the environment to support BCB in reaching impact goals set out in the sustainability and impact strategy.
• Team Support:
  Act with empathy, focus on teamwork, and support the store management team as needed.
• Product Expertise:
  Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
• Customer Interaction:
  Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
• Customer Happiness:
  Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
• Events:
  Support with store and local events, including evening work, to make them enjoyable and memorable for our customers.
• Sampling:
  Getting out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events, sampling is a crucial part of the role.

• Customer Service:
  Prior experience, preferably within a 1-1 sales environment in retail or hospitality would be a plus.
• Brand Ambassador:
  Proudly represent our brand and culture, embodying our values and inspiring others to do the same.
• Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers.
• Customer Service
  
  Skills:
  
  Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
• Professionalism:
  Maintaining a professional, fair, and kind relationship with customers and colleagues.
• Empathy:
  Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
• Flexible Availability:
  Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times, including weekends and some evenings.
• A commitment to excellence:
  Going above and beyond to ensure customer satisfaction is second nature to you.
• Approaching people:
  Confident and comfortable to approach people with a sample inside and outside of the store.

• We are proud to be a Sunday Times Best Places To Work 2024 employer.
• Friendly and supportive team culture:
  Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
• Membership of company pension scheme (if applicable).
• Holiday accrual that grows with loyalty: 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation. This entitlement increases with service.
• Life Insurance & Income Protection.
• Health Cash Plan.
• Life Happens Leave.
• Complimentary drinks and snacks.
• Monthly tea allowance and generous staff discount.
• Employee Assistance Programme.
• Bike to Work and Electric Vehicle Schemes.
• Paid volunteer days.
• Dog-friendly office.
• Enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances.

We are committed to equality of opportunity for all; applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.