Concession Manager Calvin Klein; John Lewis St

TOMMY HILFIGER is a leading global lifestyle brand known for accessible luxury and a strong cultural presence.

The Concession Manager leads store operations, ensuring a first‑class customer experience and driving sales performance across both TOMMY HILFIGER and TOMMY JEANS brands.

• Partner with Area Manager to build business opportunities and meet company standards: sales and wage budgets, sales per hour, units per transaction, conversion rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
• Identify opportunities to grow business and improve performance.
• Foster a positive store experience by treating customers and staff fairly.
• Perform manager‑on‑duty functions, including store opening/closing and sales floor management.
• Ensure “door‑to‑floor” best practices, visual merchandising standards, and back‑room execution.
• Daily manage sales, payroll, controllable expenses, goals, and company initiatives.
• Analyze store‑level reports and create action plans to improve results.
• Lead weekly management meetings and participate in regional meetings.
• Set challenging yet attainable goals emphasizing service quality, customer satisfaction, and financial performance.
• Coordinate action plans while considering budget implications.
• Communicate daily with staff on sales goals, KPIs, product sales, and other key information.
• Assist in manpower planning, recruitment, interviewing, hiring, and orientation of store personnel.
• Own training and development of employees; ensure proper orientation and role training.
• Provide daily, weekly, and monthly training and coaching, and document accordingly.

• Extensive experience engaging consumers in a brand retailer setting.
• Experience with retail operations, budgeting, planning, sales, and people management.
• Previous people‑management experience with a focus on conflict resolution.
• Effective communication skills and ability to cultivate belonging.
• Collaborative mindset that recognizes and celebrates contributions.
• Confidence in giving feedback that promotes positive behavioral change.
• Adaptability and ability to work at a fast pace.
• Energetic presence on the shop floor that inspires trust.

PVH offers a competitive and comprehensive benefits program that includes protection, peace of mind, and flexibility designed to support associates at home and  company maintains an inclusive and diverse community, ensuring equal opportunity for all applicants.

PVH, the parent company of TOMMY HILFIGER and CALVIN KLEIN, builds outstanding lifestyle brands and drives fashion forward as a single, diverse team.

PVH Corp. or its subsidiary (“PVH”) is an equal‑opportunity employer and considers all applicants for employment based on individual capabilities and qualifications, without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law. PVH is committed to ensuring that compensation is based solely on job‑related factors such as skill, ability, educational background, work quality, experience, and potential.