White Stuff | Part Time Customer Host

About us

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

As a Customer Host, you’ll ensure White Stuff is the best on the high street for delivering an amazing customer experience. You’ll report to the Shop Manager and sit within our Retail team. Please, note this role is a 4‑hour contract and weekend availability may be required.

You’ll be passionate about retail and fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

• To meet the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• To understand our store’s KPIs and work to continuously improve them.
• Promote multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engage customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e‑receipts in line with data protection regulations.
• Use your knowledge of promotions or discounts available to inform our customers and increase sales.
• Assist in events including Customer Event and preview evenings.
• Maintain high visual standards in‑store.
• Support with floor moves, mannequin and window displays, and stock replenishment.
• Understand the features (fits, style, fabrics) of our product ranges and explain these to our customers to support their buying decisions.
• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
• Supporting in stock management processes such as stocktakes.
• Use company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Be a team player and play an active role in team briefs.
• Understand and comply with the Health & Safety and emergency procedures in store.
• Have a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficiently and accurately fulfil ship from store and Click + Collect processes.
• Hold an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.

Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community