Assistant Store Manager - John Lewis

Location
:
John Lewis Oxford Street Concession

Reports To: Concession Manager

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

Assistant Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp's heritage and values.

Longchamp embraces five core values:

• Elegance
  - Providing a refined and polished customer experience
• Authenticity
  - Acting with honesty and professionalism
• Creativity
  - Encouraging innovation and fresh thinking
• Quality
  - Striving for excellence in service and product
• Sustainability
  - Committing to thoughtful, responsible business practices

As a Assistant Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.

To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp's brand identity and luxury service standards.

• Recruit, onboard, train, and retain top talent aligned with Longchamp values
• Conduct regular performance reviews and coaching sessions
• Foster an engaging, supportive, and goal-driven team culture
• Manage team scheduling and delegation to optimize boutique coverage

• Champion a customer-first mindset, ensuring an exceptional service journey
• Build, manage, and grow a VIP client base through clientelling initiatives
• Drive CRM targets including client data capture, reactivation, and loyalty
• Resolve complex customer issues with diplomacy and professionalism

• Develop and execute sales plans to meet or exceed store targets
• Monitor KPIs daily, analyse trends, and take corrective action as needed
• Partner with local management on forecasts, opportunities, and challenges
• Leverage morning briefs to update the team on current performance and action plan

• Ensure compliance with operational, HR, security, and loss prevention policies
• Manage store budgets, payroll, and controllable expenses
• Oversee stock management, deliveries, inventory accuracy, and shrinkage
• Lead store audits and ensure all operational procedures are properly followed

• Ensure consistent application of visual merchandising guidelines
• Maintain a pristine and luxury retail environment
• Coordinate seasonal VM moves
• Uphold the highest standards of store presentation

• 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership
• Proven ability to lead and inspire teams to exceed sales and service goals
• Strong commercial and operational acumen
• Proficiency in CRM systems, POS, and retail management tools
• Excellent interpersonal, analytical, and problem-solving skills
• Fluent in English (additional languages a plus)
• Proficient in Microsoft Office (Excel, Word, Outlook)

• Visionary and empowering leader who leads by example
• Strong sense of ownership, accountability, and integrity
• Client-focused with a refined and polished presence
• Adaptable, composed, and able to manage change effectively
• Strategic thinker…