Advanced Associate, Customer Success

Responsibilities

• Plan strategy for targeting schools using data provided and CRM to identify opportunities and retain a loyal customer base.
• Manage time effectively to keep in close touch with schools.
• Contact key decision makers, discuss needs, propose solutions and quotations, maximizing customers’ use of our products so they renew each year.
• Proactively identify opportunities to increase the impact of Pearson’s services through outbound and inbound calls.
• Use technology confidently to deliver remote meetings via desktop sharing.
• Continuously update knowledge of curriculum and our products/services to present the best proposition for the customer.

• Genuine interest working in the Education sector.
• Experience working successfully in a sales/target-driven environment (telesales, retail sales, or other role working towards sales targets).
• Excellent organisational skills and the ability to assimilate and deliver new information to a range of key decision makers.
• Positive and determined attitude to work.
• Passion for connecting with people, influencing others, and supporting schools in achieving the best for their pupils.

• Organizational skills
• Communication skills
• Influencing skills
• Positive attitude
• Determination
• Customer relationship management
• Time management
• Problem-solving
• Presentation skills
• Sales skills