Trade Counter Sales Assistant

Location:
Oxford
Company:
Grant & Stone, Plumbing
Job Type:
Full‑Time | Permanent

About Grant & Stone Plumbing

Grant & Stone Plumbing provides expert plumbing and heating supplies, with a strong emphasis on customer service and technical support. As part of Independent Builders Merchants Group (IBMG), we deliver specialist focus with dependable backing.

We’re now looking for a reliable and customer‑focused Trade Counter Sales Assistant to join our team at our Oxford Branch

• Serving trade and retail customers at the counter
• Processing customer orders and enquiries face‑to‑face and over the phone
• Recommending products and solutions to meet customer needs
• Building strong relationships with existing customers and identifying new sales opportunities
• Resolving customer queries and complaints promptly and professionally
• Maintaining strong product and technical knowledge
• Ensuring Health & Safety procedures are followed at all times
• Supporting the branch with general day‑to‑day tasks

• Trade counter or plumbing merchant experience
• DIY, builders’ merchant, or trade background (preferred)
• Full UK driving licence
• Good industry and product knowledge
• Confident communication and customer service skills
• Basic numeracy skills (addition & subtraction)
• Ability to prioritise workload and work with minimal supervision
• Friendly, approachable, and a strong team player
• Willingness to undertake training and develop in the role

Week 1:

• Monday–Friday 07:30-17:15

Week 2:

• Monday–Friday 07:30-17:15
• Saturday 08:00–12:00

• Pension & paid holidays
• Training and career development opportunities
• Supportive team environment
• Staff discount on building materials
• Employee Assistance Programme
• Branded uniform provided

full drivers licence ,must have plumbing sales background ,confidence with cold calling & good communication skills