Head of Business Development

The Centre for Emotional Health is recruiting for a Head of Business Development to work with our friendly and nurturing team, helping us grow our reach, develop new opportunities and build strong, lasting relationships with our partners and customers.
We are looking for someone with a strong track record in business development and income generation who can build influential partnerships, is confident leading strategic growth initiatives, and is motivated by helping a values-led charity achieve greater impact and sustainability.

Key Responsibilities:

Income Generation and Business Development
Strategic Partnerships and External Relations
CRM, Customer Insight and Market Intelligence
Communications, Marketing and Organisational Profile
Strategy

Income Generation and Business Development
Develop and implement a sales and marketing strategy, working alongside Financial Controller, Operations Lead and Communications & Engagement Manager
Build and maintain strong relationships with existing customers to maximise customer retention
Identify and develop innovative opportunities to pursue new customers, diversify income streams and extend the charity's reach
Monitor customer needs and identify opportunities for product, service and resource development
Develop and maintain a pipeline of opportunities through grants, commissioning, tenders and partnerships
Lead on writing high-quality tender submissions
Work with colleagues to write grant applications and reports, as required.

Strategic Partnerships and External Relations
Develop and maintain relationships with key stakeholders, including peer organisations, sector networks, and government and policy stakeholders.
Represent the charity at external meetings, conferences, events and networks
Develop and secure strategic partnerships that increase the charity's influence, reach and impact.

CRM, Customer Insight and Market Intelligence
Lead the use and development of the charity's CRM system
Ensure accurate recording and management of customer, partner and stakeholder data
Monitor sales pipelines and customer engagement activity
Analyse customer feedback, engagement data and market trends, using insight to inform service development, customer retention and business growth
Monitor policy developments, sector trends and competitor activity to identify opportunities and risks.

Communications, Marketing and Organisational Profile
Lead the charity's communications, marketing and engagement strategy
Oversee digital marketing activity to drive sales, including website, email, social media and SEO
Oversee production of marketing materials, working closely with Design & Resources Coordinator and Communications & Engagement Manager
Promote the charity's impact, expertise and thought leadership
Identify opportunities to increase visibility through media, events, partnerships and campaigns.

Strategy
Work closely with the Chief Executive and Strategy Team to shape the charity's long-term direction and sustainability
Contribute to Strategy Team Meetings and organisational planning
Develop and manage the business development budget
Use data and insight to drive continuous improvement
Report on business development activity, income generation and partnership outcomes.

General
Other duties: to carry out any other duties as requested by and agreed with the CEO and commensurate with the post; to adhere to The Centre for Emotional Health policies and procedures.

Essential
Experience and knowledge
Significant experience in business development, income generation, partnership development or a similar role
Experience building and maintaining strong relationships with customers, funders, partners and other stakeholders
Experience using market intelligence, customer insight, performance data and sector…