Showroom Sales Assistant

Brand: Grant & Stone Plumbing — part of IBMG

Location: Oxford

Hours: Full-time, permanent — Mon–Fri 07:30-17:15 with Alternate Saturdays 08:00-12:00

Reports to: Branch Manager

Grant & Stone Plumbing provides expert plumbing and heating supplies, with a strong emphasis on customer service and technical support. As part of Independent Builders Merchants Group (IBMG), we deliver specialist focus with dependable backing.

We’re looking for a customer-focused Showroom Sales Assistant to join our Oxford showroom team.

You’ll help customers bring their bathroom projects to life by providing expert product advice, preparing quotations, managing orders and delivering an excellent showroom experience from initial enquiry through to completion.

This is a fantastic opportunity for someone with bathroom, plumbing, KBB or showroom sales experience who enjoys building relationships and providing exceptional customer service.

• Meeting customers in the showroom and understanding their project requirements
• Providing advice on bathroom products, styles and solutions
• Preparing quotations and managing customer orders
• Following up enquiries and converting opportunities into sales
• Conducting showroom, site and home appointments when required
• Building strong relationships with trade and retail customers
• Coordinating customer projects from enquiry to delivery
• Maximising sales through upselling and linked-selling opportunities
• Maintaining attractive and inspiring showroom displays
• Ensuring all paperwork and customer records are completed accurate

• Experience with in the bathroom, KBB, plumbing or interiors sector
• Strong customer service skills with a passion for creating positive customer experiences
• Excellent communication and relationship‑building abilities
• Good IT skills and confidence using digital systems
• Strong organisational skills and attention to detail
• A proactive, sales‑focused approach with the confidence to identify opportunities and maximise sales
• The ability to work independently and as part of a team
• A good understanding of health and safety requirements
• Full UK Driving Licence
• The ambition to develop within a successful and growing business, demonstrating reliability, ownership and a customer‑first approach
• A calm, organised approach in a busy showroom environment, with the ability to maintain high standards and deliver excellent service

• Competitive salary that recognises your customer service skills and sales experience
• Generous staff discount across IBMG brands, including plumbing, heating and building supplies
• Company pension and paid holiday entitlement
• Ongoing training and development opportunities to grow your product knowledge and career
• Employee Assistance Programme providing confidential support whenever you need it
• Perks Membership with discounts across a wide range of retailers
• Branded uniform provided
• A supportive and knowledgeable team environment
• Career progression opportunities within one of the South’s leading independent merchant groups

If you’re passionate about helping customers create their ideal bathroom space and want to grow your career within a successful and supportive business, we’d love to hear from you.

Grant & Stone Plumbing — part of the Independent Builders Merchant Group (IBMG).

Grant & Stone Plumbing — part of the Independent Builders Merchant Group (IBMG).

We’re proud to be an equal opportunities employer. Every application is welcome on merit.

sales/bathrooms experience, full driving licence,