Service Manager QA; Independent Reviewing Officers

About Us

Working together to help Children, young people, and families to thrive. Join Oxfordshire County Council on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice. We’re seeking the right people who can help us get there while embracing our values and continue to strive to do it differently and do better.

We’ve transformed the way we help our Independent Reviewing Officers get the best outcomes possible for every child and family we work with. We do this through manageable caseloads, great management support, reflective supervision, continual professional development in a learning environment, and unwavering focus on your wellbeing, so that you can always bring your best self to the children you support.

We are looking for an Independent Reviewing Officer (IRO) Service Manager who has relevant experience at management level and can support the delivery of high‑quality services to ensure the best outcomes for Oxfordshire children. The post is for a Service Manager who will be managing a number of IROs who support the full range of Children We Care For.

• Focus on successful outcomes for families using a relational, strengths‑based approach.
• Use motivational interviewing to engage and support children and families.
• Provide supportive, reflective supervision which promotes the wellbeing and professional development of the team.
• Work closely with the Senior Service Manager and the two other Service Managers to ensure a supportive, streamlined service is provided to our children and families.
• Have opportunities to continue to learn while you work, by undertaking training, webinars, practice learning events and reflective sessions.

• Kind and caring.
• Advocating for equality and integrity in all you do.
• Always learning.
• Willing to take responsibility.
• Driven to do it differently to embark on a journey of continuous improvement.

• Competitive salary from £60,485 - £64,925
• Welcome and Loyalty payment of £3,500.
• Relocation allowance of up to £8,000.
• Annual leave starting at 30 days per year (plus bank holidays).
• A comprehensive Local Government Pension Scheme (LGPS).
• Flexible working.
• Employee Assistance Programme including access to health and wellbeing support 24/7.
• Range of family friendly policies.
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Excellent learning and development opportunities.

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

We are open to discussions about flexible working, which can include flexi‑time, part‑time working, job sharing, nine‑day fortnights and annualised hours, depending on the requirements of the role and the service.

For an informal discussion about the role, please contact Sharon Laird.

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