Travel Assessment Officer

We are committed to providing safe, efficient travel solutions for residents of Oxfordshire. As a Travel Assessment Officer in the Supported Transport Service, you will ensure that people applying for travel assistance receive the most appropriate and cost‑effective support.

• Triage and assess travel assistance applications, ensuring each person is matched with the safest and most suitable travel option within our hierarchy of travel.
• Work directly with families, schools, and internal teams, providing clear guidance and building strong, compassionate relationships.
• Ensure compliance with safeguarding protocols, eligibility criteria, statutory guidance, and internal policies at all times.
• Analyse data and assess risks, using sound judgement to support decision‑making and identify opportunities for service improvement.
• Maintain accurate, detailed records to support transparent and auditable decision‑making.
• Support the financial performance of the service by assisting with forecasting, reporting, and identifying value‑for‑money opportunities.
• Contribute to ongoing service development, bringing forward ideas to enhance quality, efficiency, and outcomes for the people we support.

• Has experience in assessing applications or eligibility for public services.
• Understands safeguarding, risk assessment and the handling of sensitive data.
• Communicates with clarity, confidence and compassion—even in complex or emotionally challenging circumstances.
• Can interpret and apply policy consistently and fairly.
• Shows strong organisational, analytical and decision‑making skills.
• Enjoys partnership working with families, schools and internal teams to achieve the best outcomes.
• Is proficient in digital systems, data recording and reporting.
• Holds a Level 3 qualification (or is willing to work towards one) alongside 5 GCSEs (A‑C or equivalent).
• Has experience supporting families, schools or individuals with additional needs through decision‑making or assessment activity.

• Hybrid working
• Great learning and development opportunities to support your growth
• Technology to support agile working – unlimited access to Copilot for smarter productivity
• Employee Assistance Programme with health and wellbeing support
• Generous annual leave – up to 30 days plus bank holidays, and an option to ‘buy’ additional time off
• Enhanced family‑friendly policies
• Local Government Pension Scheme – employer contributions up to 19.9%
• Discounts – local and national offers for shopping and travel

We are committed to equality, diversity, and inclusion and to providing a safe and respectful environment for all employees. We guarantee interview schemes for disabled applicants, care leavers, and those transitioning from the military, and we uphold safeguarding standards throughout our recruitment and selection process.