Support Worker, Community Support Services

Support Worker (Complex Needs)

Location:

Oxford area.

Hours:

20 hours per week, can include weekends and bank holidays. Salary: £29,000 per annum (full time equivalent). This is a mobile role; you will be required to drive between sites around Oxford.

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

• VOIDs – turn around as quickly as reasonably possible by supporting residents to clear their rooms and liaising with maintenance and cleaners.
• Deliver 3 hours of support per resident.
• Complete initial support plan and risk assessment within 48 hours of move‑in.
• Deliver comprehensive support & move‑on plans within 2 weeks, and work towards this goal over the next 3‑6 months.

• Provide strength‑based and trauma‑informed support, build trusting relationships with residents, and create outcome‑focused support plans.
• Deliver 1:1 support sessions, interventions, and signposting to help residents gain independence.
• Manage a caseload of residents effectively to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits, and identify knowledge gaps to be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues, and the wider community.
• Support residents into volunteering, training, education, and employment opportunities.
• Support the majority of residents to move on to settled and independent accommodation, e.g. private rented accommodation.
• Work with partners to avoid at least 90% of resident re‑offending.

• Salary – £29,000 per annum (full time equivalent).
• Blue Light Card.
• Referral programme.