Support Worker; AWDO-C14876

Support Worker

A rewarding opportunity for a Support Worker with experience supporting people with complex needs to promote independence, tenancy sustainment, safeguarding and positive outcomes within supported accommodation.

If you’ve also worked in the following roles, we’d also like to hear from you:
Housing Support Worker, Support Officer, Supported Housing Officer, Tenancy Sustainment Officer, Independent Living Officer, Residential Support Worker, Community Support Worker, Homelessness Support Worker, Mental Health Support Worker, Social Care Support Worker

SALARY
: £25,526 to £29,556 per annum + Benefits

LOCATION
:
Oxford, Oxfordshire (OX4) – Fully Onsite Role

JOB TYPE
:
Full-Time, 12 Month Fixed Term Contract

WORKING HOURS
: 35 hours per week across Monday to Friday

An excellent opportunity has arisen for a Support Worker to join a friendly and hard‑working supported accommodation service.

Working as the Support Worker, you will help customers live safe, happy and independent lives by delivering person‑centred support that enables them to sustain their tenancies, build confidence and access the right support services.

As the Support Worker, you will assess referrals, engage with prospective and current customers, agree and review Independent Living Plans and Risk Assessments, and liaise with health professionals, partner agencies and internal teams.

This role would suit someone with a strong understanding of supporting people to achieve and maintain independence, along with experience working with diverse client groups and individuals facing complex challenges, including homelessness, mental health issues, trauma, substance misuse and behavioural needs.

• Assess Referrals:
  Assess referrals and engage with prospective customers using a person-centred approach, liaising with health professionals, agencies and colleagues as required
• Provide Tenancy Support:
  Ensure prospective and current customers understand the support available, their financial obligations, rights and responsibilities under tenancy or occupation arrangements
• Develop Support Plans:
  Agree, deliver and regularly review Independent Living Plans and Risk Assessments to help customers achieve agreed outcomes
• Promote Independence:
  Support customers to sustain their tenancies by promoting independence, choice, safety and wellbeing
• Safeguarding:
  Report concerns relating to vulnerable people using the correct safeguarding procedures, attending case conferences and meetings where required
• Build Partnerships:
  Forge and maintain positive relationships with partner agencies, external stakeholders and internal teams to support effective communication and joined‑up working
• Maintain Records:
  Complete and submit all relevant documentation, case notes, records and data accurately and within required timescales
• Support Service Standards:
  Help customers maintain the safety, security and cleanliness of the accommodation, including reporting repairs where necessary
• Handle Concerns:
  Support the handling of complaints and representations in line with policy and take appropriate follow‑up action
• Professional Practice:
  Engage in continuous professional development, reflective practice and values‑led support that demonstrates empathy, integrity, inclusivity and respect

• GCSE or equivalent in Maths and English, Grade A
  * to C
• A strong understanding of supporting individuals to achieve and maintain independence
• Experience working with diverse client groups
• Ability to motivate and support individuals facing complex challenges, including homelessness, mental health issues, trauma, substance misuse and behavioural needs
• Good understanding of safeguarding principles and procedures
• Confident using IT systems, management information tools and standard IT packages
• Strong interpersonal and communication skills, with the ability to build relationships with external agencies and stakeholders
• Good organisational skills, including time management and the ability to meet targets
• Ability to work under own initiative
• Ability to deal calmly and professionally with distressed or aggressive customers

• Housing or support-related qualification
• Experience supporting individuals with substance misuse and/or mental health needs
• Full driving licence and access to own vehicle

• 25 days’ holiday plus Bank Holidays
• Up to 8% contributory pension
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

This role requires an Enhanced DBS Check.

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.