First Caseworker

At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

We’re looking for a Housing First Pathway Coach (or ‘Caseworker’) to transform the lives of disadvantaged people by helping them transition into their own, long-term, housing. You’ll be at the forefront of Beam’s Housing First programme in Oxford, designed to support those experiencing homelessness whose needs aren’t met by traditional homelessness services.

You’ll take on the responsibility of supporting a small caseload of people referred to Beam, our “members”. You’ll be playing a leading and critical role in supporting these members to sustain stable housing provided by the Council, ensuring they engage with other services and building their independence.

This involves a wide range of member-led support activities tailored to each individual’s needs. You’ll guide clients through the processes of moving into and looking after a home, accessing support services, and connecting with their community. Equally important, you’ll work to boost their self-confidence and autonomy through personalised coaching, skill development, and encouragement.

• You’ll need Experience working with hard to reach individuals with complex needs - ideally you’ll have already worked in a similar role, such as rough sleeping outreach or Drug & Alcohol services.
• Strong communication skills - you’ll regularly be communicating with a diverse group of members, as well as internal stakeholders and our government/support service partners to create strong support networks around our members.
• Experience and comfort with multi-tasking - you’ll need to be comfortable moving forward many people’s cases each week.
• Compassion for people in tough situations - many of your members will have long histories of trauma that can play out in unexpected way.
• Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data.

You’ll be Supporting vulnerable individuals and crafting personalised action plans - using our AI-powered caseworker technology and your excellent caseworker skills to empower members to reach their goals.

Forging strong and meaningful relationships - some members will engage with this service for years giving the opportunity to build back their trust in people and systems.

Working towards targets - ensuring measurable progress and tailored impact in the lives of our members.

Harnessing technology to amplify your impact - Homelessness is on the rise and we’re supporting more people than ever before - you’ll learn to harness platforms like G-Suite and AI tools to increase efficiencies and ultimately better support your members.

Wearing your problem-solving hat - the people we support have unique barriers and you’ll regularly research and find creative ways for them to reach their unique goals.

Working in partnership with multiple services - you’ll play a navigator role with your members supporting them in working with and advocating on their behalf with drug and alcohol services, housing officers, healthcare and various other services.

• You are Determined - changing lives is not easy and you’re someone who loves hard challenges.
• Humble and supportive - your members will have their ups and downs but you’ll stick with them.
• Confident and have strong communication skills - you’ll set boundaries and clearly communicate with a diverse group of people from members, stakeholders and partners.
• Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.
• An ‘ideas person’ - changing lives is not easy and you’re someone who loves is…