ASB Officer

We are recruiting on behalf of a leading social housing provider for an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality.

The role will focus on tackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

Key Responsibilities of an ASB Officer:
Manage complex ASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
Prepare and progress legal cases, including notices, court papers and witness statements, and represent the organisation at court where required.
Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
Contribute to service improvements, customer satisfaction and locality performance targets.

About You:

Proven experience managing complex ASB cases, ideally within a social housing environment.
Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
Experience preparing legal documentation and representing an organisation ellent communication, negotiation and partnership-working skills.
A confident and empathetic approach to managing challenging situations and supporting customers.
Experience working with external agencies, including police, local authorities and support services.
Strong organisational skills and the ability to manage a varied and complex caseload.
Good IT and data management skills, including Microsoft Office.

What’s on

Offer:

Permanent ASB Officer position based in Greenham.
Hybrid working.
Competitive salary.
Competitive benefits package.
Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.

If this ASB Officer role is of interest, please apply or contact Olivia at (url removed) for more information