ASB Officer

We are recruiting on behalf of a leading social housing provider for an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality.

The role will focus on tackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

• Manage complex ASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
• Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
• Prepare and progress legal cases, including notices, court papers and witness statements, and represent the organisation at court where required.
• Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
• Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
• Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
• Contribute to service improvements, customer satisfaction and locality performance targets.

• Proven experience managing complex ASB cases, ideally within a social housing environment.
• Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
• Experience preparing legal documentation and representing an organisation at court.
• Excellent communication, negotiation and partnership-working skills.
• A confident and empathetic approach to managing challenging situations and supporting customers.
• Experience working with external agencies, including police, local authorities and support services.
• Strong organisational skills and the ability to manage a varied and complex caseload.
• Good IT and data management skills, including Microsoft Office.

• Permanent ASB Officer position based in Greenham.
• Hybrid working.
• Competitive salary.
• Competitive benefits package.
• Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.