Admissions Counselor

Student Services Professional II Responsibilities & Duties Recruitment-Related Functions

• Initiates visits at community colleges, high schools, community‑based organizations, and regional/national college fairs and advises a diverse slate of prospective students on admission and enrollment requirements. (Frequent evening and weekend events are required; some overnight travel is also required.)
• Participates in the organization and delivery of on‑campus recruitment programs such as information sessions for prospective students and their supporters as well as admitted freshman and transfer events.
• Advises and counsels prospective undergraduate students and their supporters (via email, telephone, virtual, and in‑office consultations) providing clear and concise explanations to complex admission requirements and application procedures.
• Responds independently to inquiries from students and their supporters about the admissions and enrollment process and troubleshoots as necessary.
• Aids prospective students who are not regularly admissible to the University in developing a plan to attain their educational goals.
• Collaborates with on‑ and off‑campus partners to disseminate admissions information, including updating high school and community college counselors about campus programs and enrollment data.
• Represents the California State University system through making various presentations to the general public including but not limited to application workshops, educational opportunities and support services, among topics.
• Attends periodic professional development training/meetings sponsored by related organizations and the CSU and actively participates in unit meetings and planning retreats.

• Applies knowledge of student records (transcripts, test scores, and other official documents) to determine provisional and final admissibility in accordance with established criteria and procedures.
• Makes appropriate recommendations and decisions by gathering and analyzing data, logical reasoning, and drawing valid conclusions as to whether an applicant or admitted student meets or continues to meet admission and enrollment requirements.
• Interprets and applies rules and regulations with autonomy to accomplish admissions and recruitment goals.
• Utilizes e‑communication and social media tools to enhance CSUCI’s profile in the broader community and engages students in live chats.
• Utilizes technology, including but not limited to People Soft Student Information System, Webadmit Application system, and Slate CRM communication tool.
• Collaborates with other offices to assist students in successfully navigating the admission and enrollment process.
• Assists in the development and editing of communications and systems that facilitate a simpler and more streamlined admissions and enrollment process.
• Advises rescinded students on the appeals process, participates in the committee to review appeals, and communicates the outcome of those appeals.
• Calls and emails students to follow up on incomplete admission files and to remind them of deadlines.
• Assists in training and providing direction to student assistants who respond to inquiries about the admissions and enrollment process.

Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

Fundamental written and oral communication skills including a sound foundation in grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills. Working knowledge of the…